FAQ's

Frequently Asked Questions – Nava Lane

We’ve answered some of the most common questions to help you shop with confidence. 💎✨

1. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan for your convenience.

2. How long will my order take to arrive?

  • Standard Delivery: 3–5 business days (major cities) / 4–7 business days (remote areas).

  • Express Delivery: 1–2 business days (available in select areas).

3. Do you ship internationally?

Currently, we only ship within Pakistan. International shipping will be announced in the future.

4. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 24 hours with clear photos. We’ll arrange a replacement or refund according to our Return & Refund Policy.

5. Can I return or exchange my order?

Yes! Returns are accepted within 3 days if items are unused, unworn, and in original packaging. See our Return & Refund Policy for full details.

6. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Bank Transfer (details provided at checkout)

7. Are the product images accurate?

We try our best to show accurate colors and designs. However, slight variations may occur due to lighting or screen settings.

8. How can I contact you?

📩 Email: navalane99@gmail.com
📞 Phone/WhatsApp: 0322-8935512